Centre for Business Process Outsourcing
www.cbpo.org.uk
Tuesday 6 January, 2009

* The Library

The library is a collection of all the documents which are available for download from the CBPO website.

Riding the Outsourcing Wave: How to Stay on Top

Report from the event held in Glasgow on 22 November 2006.
Download Report

Research and Development

Research and Development documents are available for download by registered users of the CBPO website. Register now for free access to the documents!

* Download these documents

The Customer Management Industry Roadmap
8 May 2006 (PDF)

Seeing the value in customer service
18 November 2005 (PDF)

Upcoming Events

Intelligent Outsourcing - Everything you wanted to know but were too afraid to ask!
Thursday, 1st November, 2007

In association with the Institute of Operations Management and Cranfield University. More info at the IOM website.