Services to Industry
Knowledge Transfer to Interested Bodies
The two objectives that are common to all CBPO projects are the creation and transfer of knowledge. By “interested bodies” we mean:
- The industry
- Society
- The scientific community
Knowledge is hence transferred mainly through:
- KTP (Knowledge Transfer Program) Projects (short term)
- Development of ad-hoc Training Courses (medium term)
- Establishment of an accredited Master course in Business Process Outsourcing (long term)
- Scientific publications in both industrial magazines and academic international journals
- Organization of knowledge dissemination events (workshop, conferences, etc.)
Helping the Industry move up the Value Chain
The CBPO seeks to maximize the potential benefit of its research and knowledge by making them available to industry. The CBPO is committed to providing:
- Highly qualified resources
- Ongoing education for practitioners
- Expertise and resources to support industrial undertakings
- Updates of relevant outcomes from CBPO scientific meetings
- Opportunities to get in touch and interact with our academics and industrial partners portfolio
Professional Education
At the moment the CBPO is designing a number of initiatives to support professional education (further information will be posted as soon as it will become available):
- Short courses, seminars, and workshops, are designed ad-hoc and offered by many of the academics involved in the CBPO
- Together with the University of Strathclyde, the CCA and industrial players the CBPO organizes events such as conferences in BPO, operations management in the service economy, performance management and strategy management, among others.
- Graduate and Certificate Programs: Graduate programs and Professional certificate programs in BPO.
If you are interested and want to gather or share information about our short courses, seminars, graduate and certificate programs please contact the centre manager.
Using the CBPO Expertise
CBPO staff is a mixture of academics and practitioners working together to solve theoretical as well as practical problems. Our multidisciplinary and multicultural staff is available to industry for consultation in a wide variety of areas. Among others:
- Business Process Outsourcing
- Performance Management
- Operations Management
- Team and team performance management
- Supply Chain Management
- Service Operations
- Risk management
- Strategy Management
Additionally, if your organization would want to take active part in a research program, we can provide you with the expertise and resources needed.
Nonetheless, if you need a specific consulting project, we will take care of using the most expert resources available to study your situation and problem, design a solution and support you in its implementation.
